Reimagining IT with AI
What Nine Minds does
Nine Minds is revolutionizing the Managed Service Provider (MSP) sector by merging human expertise with AI to create a more efficient and enjoyable workplace for IT professionals.
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What’s Currently Going on in the Industry?
MSPs are drowning in help desk tickets, pushing support teams to the brink. The relentless ticket overload leads to stress, burnout, and plummeting morale, culminating in poor customer service and reduced success for MSPs. AI solutions are emerging, but they often demand MSPs to switch platforms and relearn their workflows, creating more headaches than they solve.
Company Birth Story
Founded in 2023 by Robert Isaacs, a former Chief Software Architect with 16 years of experience, Nine Minds was born from a desire to simplify life for IT technicians. After securing private investment, they launched their first product, Alga—an AI assistant integrated seamlessly into existing PSA platforms. Recognizing a broader need, Robert expanded Nine Minds to develop customized AI models for various industries, setting the stage for future growth.
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The Solution
Nine Minds' flagship product, Alga, is an AI-powered extension designed to streamline IT service management. It integrates smoothly with existing PSA platforms, offering immediate benefits like ticket summarization, categorization, title generation, real-time resolution advice, and client-ready responses. Alga Pro, its advanced version, features an open-ended chat interface for cognitive searches, enabling users to query historical tickets by various parameters.
Nine Minds stands out by developing its AI models in-house, ensuring data security and industry-specific functionality. These models, trained on thousands of real IT service tickets, are finely tuned for MSPs, eliminating the need for complex, expensive software.
Why You Should Try Them Out
If you're an MSP drowning in help desk tickets, Nine Minds offers a lifeline. Alga seamlessly integrates into your existing workflow, providing instant, practical AI assistance that reduces stress and boosts efficiency. Say goodbye to burnout and hello to a more manageable workload.
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Looking for exceptional global talent? Reach our community by posting your job for free. (Also, if you’re looking for your next challenge, you can find incredible opportunities there too).
Why You Should Invest
The AI industry is booming, and Nine Minds is uniquely positioned with its focus on MSPs and in-house developed AI models. With a clear understanding of industry pain points and a founder with extensive experience, Nine Minds is poised for significant growth. Their innovative approach and rapid traction make them a promising investment in the evolving AI landscape.
"We can't control the future, but we can be part of it." - Robert Isaacs, CEO/Founder of Nine Minds.
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