ADTANCE: The Digital Customer Service Maestro
What ADTANCE does
ADTANCE is a global provider of customer service solutions. Their ADTANCE Smart Service Platform helps businesses enhance customer service, enable remote support and maintenance, visualize machines, and manage digital documentation.
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What’s Currently Going on in the Industry?
The digital customer service landscape is undergoing a seismic shift. The COVID-19 pandemic, a shortage of skilled workers, and price competition in the sale of new machines have driven a surge in demand for digital service and support systems. Companies are grappling with the challenge of delivering reliable remote support, maintenance, and inspection.
Company Birth Story
Once upon a time, in 2015, two brothers, Sven and Nils Arnold, saw a gaping hole in the market for comprehensive, customizable after-sales service solutions. So, they did what any self-respecting entrepreneurs would do: they rolled up their sleeves and created ADTANCE. Born in Germany, ADTANCE now has offices in North America and Europe, serving customers worldwide.
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The Solution
ADTANCE's Smart Service Platform is like a Swiss Army knife for customer service. Companies can configure their own customer portal, adding functions like a spare parts shop, remote support, condition monitoring, predictive maintenance, and more. And if that's not enough, ADTANCE offers standalone software modules for parts management, ticketing, visualization, monitoring, document management, and predictive maintenance. It's like a buffet of digital solutions, but without the questionable sushi.
Why You Should Try Them Out
If you're tired of juggling multiple solutions and want a comprehensive, customizable platform, ADTANCE is your answer. It's like having a team of customer service superheroes at your fingertips. Plus, they've helped companies like Evonik Industries AG reduce travel costs by up to 60%, decrease downtime by up to 60%, and increase support service speed by up to 90%. If that doesn't convince you, I don't know what will.
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Why You Should Invest
ADTANCE is a pioneer in an industry that's only going to grow. With the increasing demand for digital service and support systems, investing in ADTANCE is like investing in the future of customer service. Plus, their ability to adapt and innovate makes them a promising bet. So, if you're looking for a startup that's as solid as a German-engineered car, ADTANCE is it.
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